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Investor protection

The Degroof Petercam group and Brexit

In the past few months, the media have reported on the difficulties raised by the European financial authorities and regulators that could arise from the decision of British voters to remove the United Kingdom from the European Union, the Brexit.

For several months, the Degroof Petercam group has been monitoring the political developments related to the Brexit and its teams have analyzed the various possible scenarios and their consequences on its activities, its services and the relationships it maintains with you.

The full analysis of the situation is available in French and Dutch.

European Directive on Markets in Financial Instruments (MiFID II)


“Best Execution" Policy

SCHEDULE OF CHARGES


LIST OF INFORMATION NECESSARY TO THE CONSENT

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CONFLICT OF INTEREST MANAGEMENT POLICY (GROUP)

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ASSET PROTECTION

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LIST OF INVESTMENT MARKETS AND SUB-CUSTODIANS OF BANK DEGROOF PETERCAM LUXEMBOURG

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REMUNERATION POLICY


SRD II DISCLOSURE ENGAGEMENT POLICY 

SRD II Disclosure engagement policy: Download PDF

COMPLAINT PROCEDURE

In case of a complaint, please first contact the Compliance Department of the Banque Degroof Petercam Luxembourg by sending your request to the following address:

Banque Degroof Petercam Luxembourg S.A.

Compliance Department

12, rue Eugène Ruppert

L-2453 Luxembourg

If the solution or response received is not satisfactory, you can contact the bank’s management by sending a letter to the following address:

Banque Degroof Petercam Luxembourg S.A.

Attn. Chief Executive Officer

12, rue Eugène Ruppert

L-2453 Luxembourg

If you are still not satisfied with the response given by the bank’s management, you can resort to the CSSF for an out-of-court complaint resolution. You must file your complaint at the CSSF within one year of contacting the bank. The form is available on the CSSF website: http://www.cssf.lu/fileadmin/files/Formulaires/Reclamation_111116_EN.pdf

Commission de Surveillance du Secteur Financier (CSSF)

283, route d’Arlon

L-1150 Luxembourg