Investor protection
European Directive on Markets in Financial Instruments (MiFID II)
- Information for non-professional clients
- Information for professional clients
- Information for eligible counterparties
“Best Execution" Policy
- Order execution policy for financial instruments
- Order handling and allocation policy
- Execution venues - Annual Report 2019
- Execution venues - Annual Report 2020
- Brokers
SCHEDULE OF CHARGES
- Charges Conditions Degroof Petercam Luxembourg (applicable as of 1 October 2020)
LIST OF INFORMATION NECESSARY TO THE CONSENT
CONFLICT OF INTEREST MANAGEMENT POLICY (GROUP)
ASSET PROTECTION
LIST OF INVESTMENT MARKETS AND SUB-CUSTODIANS OF BANK DEGROOF PETERCAM LUXEMBOURG
REMUNERATION POLICY
- Global Remuneration Policy: Download PDF
- Remuneration Policy for Identified Staff: Download PDF
SRD II DISCLOSURE ENGAGEMENT POLICY
SRD II Disclosure engagement policy: Download PDF
DAC 6
New obligations in the fight against aggressive tax planning: Download PDF
COMPLAINT PROCEDURE
In case of a complaint, please first contact the Compliance Department of the Banque Degroof Petercam Luxembourg by sending your request to the following address:
Banque Degroof Petercam Luxembourg S.A.
Compliance Department
12, rue Eugène Ruppert
L-2453 Luxembourg
If the solution or response received is not satisfactory, you can contact the bank’s management by sending a letter to the following address:
Banque Degroof Petercam Luxembourg S.A.
Attn. Chief Executive Officer
12, rue Eugène Ruppert
L-2453 Luxembourg
If you are still not satisfied with the response given by the bank’s management, you can resort to the CSSF for an out-of-court complaint resolution. You must file your complaint at the CSSF within one year of contacting the bank. The form is available on the CSSF website: http://www.cssf.lu/fileadmin/files/Formulaires/Reclamation_111116_EN.pdf
Commission de Surveillance du Secteur Financier (CSSF)
283, route d’Arlon
L-1150 Luxembourg